Legal notice

Last Updated: May 27, 2026

Welcome to Caffeine & Sass ☕✨

This page covers the important legal and business information related to shopping with Caffeine & Sass — including who we are, how to contact us, and the policies that apply when using our website.

We’ll keep it as straightforward and human as possible.

1. Who We Are

This website is owned and operated by Caffeine and Sass LLC.

Throughout the site, the terms “we,” “us,” and “our” refer to Caffeine and Sass LLC.

When you place an order through our website, you are purchasing directly from us — a small business fueled by coffee, creativity, and cozy chaos. ☕

Business Information

Business Name: Caffeine and Sass LLC
Brand Name: Caffeine & Sass

📧 Email: support@caffeineandsass.com
📱 Phone: 1-815-263-3732

Mailing Address

Caffeine and Sass LLC
1414 Cardinal Dr
Bourbonnais, IL 60914
United States

2. Contacting Us

Have questions about:

Orders
Shipping
Returns
Products
Store policies
Or literally anything else?

We’re happy to help.

📧 support@caffeineandsass.com
📱 1-815-263-3732

We do our best to respond to all customer inquiries within 1–2 business days.

For the fastest support, please include:

Your order number
The email used at checkout
A brief explanation of how we can help

(We may be slightly slower on weekends or holidays — even caffeine people need rest sometimes ☕)

3. Store Policies

By using our website or placing an order, you agree to our store policies and terms.

Privacy Policy

Explains:

What information we collect
How we use it
How it’s protected
Your rights regarding your data

Some information may also be processed by Shopify to securely power checkout, fraud prevention, and ecommerce functionality.

Refund & Return Policy

We offer a 30-day support window for eligible order issues.

If something arrives damaged, incorrect, or not as expected, please contact us and we’ll do our best to make it right.

Shipping Policy

We currently ship within the United States only.

FREE SHIPPING on U.S. orders over $75
Orders typically ship within 7 business days
Once shipped, delivery usually takes 2–5 business days

Terms of Service

Our Terms of Service explain:

Ordering policies
Payment terms
Acceptable website use
Intellectual property rights
Liability limitations
Other important legal terms

4. Relationship With Shopify

Our store is powered by Shopify.

Shopify provides:

Website hosting
Ecommerce infrastructure
Secure checkout
Payment technology
Fraud prevention tools

However, when you purchase from our store, you are buying directly from Caffeine and Sass LLC, not Shopify.

Shopify is not responsible for:

Product quality
Shipping issues
Returns or refunds
Customer service matters

If you need help with an order, please contact us directly.

5. Intellectual Property

All content on this website — including but not limited to:

Product designs
Graphics
Logos
Branding
Images
Product descriptions
Text content

is the property of Caffeine and Sass LLC unless otherwise stated.

Content may not be copied, reproduced, distributed, modified, or used commercially without written permission.

Please don’t steal small business artwork. We worked really hard on it. 💜

6. Product Appearance & Availability

We make every effort to display products as accurately as possible.

However:

Colors may vary slightly depending on screen settings
Print placement may vary slightly
Product mockups may appear differently in real life

We reserve the right to:

Modify products
Update pricing
Limit quantities
Discontinue items at any time

7. Shipping & Carrier Responsibility

Caffeine and Sass LLC is not responsible for delays, losses, damages, or issues caused by:

Third-party shipping carriers
Incorrect shipping information entered by customers
Weather
Holidays
Circumstances outside our control

If something goes wrong with your order, please reach out and we’ll do our best to help.

8. Legal Responsibility

By placing an order, you confirm that:

✅ You are of legal age where you live (or have parent/guardian permission)
✅ The payment method used belongs to you or you are authorized to use it
✅ Purchases are for personal use only and not for resale

We reserve the right to refuse or cancel orders involving:

Suspected fraud
Incorrect information
Abuse of store policies
Product availability issues

9. Respect & Conduct

We genuinely want every customer interaction to be positive.

We ask that customers treat our team, partners, and service providers respectfully.

Harassment, threats, fraud, abusive chargebacks, or harmful behavior toward our business or staff will not be tolerated.

If there’s an issue, please communicate with us first — we’ll always do our best to help and find a fair solution.

10. Updates to This Page

We may update this Legal Information page periodically to reflect:

Business changes
Policy updates
Legal requirements
Operational updates

When changes are made, we’ll update the “Last Updated” date at the top of the page.

Questions?

If you have any questions about this page or any of our store policies, contact us anytime:

Caffeine & Sass