Privacy policy
Privacy Policy
Last Updated: May 27, 2026
Welcome to Caffeine & Sass ☕
We respect your privacy like we respect a perfectly made iced coffee: seriously, carefully, and with zero weirdness.
This Privacy Policy explains how Caffeine & Sass collects, uses, and shares your information when you visit our website, place an order, sign up for emails, or otherwise interact with our store and services.
By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.
1. Who We Are
Caffeine & Sass is a coffee-inspired apparel brand made for coffee lovers, iced coffee addicts, tired moms, sarcasm enthusiasts, and anyone emotionally supported by caffeine.
Our store is powered by Shopify, which helps us securely operate our website, process payments, and fulfill orders.
2. Personal Information We Collect
When we say “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our store, we may collect:
Contact Information
- Name
- Email address
- Shipping address
- Billing address
- Phone number
Order & Payment Information
- Products purchased
- Cart activity
- Purchase history
- Payment details
- Transaction confirmations
Payments are securely processed through Shopify and third-party payment providers. We do not store your full credit card information.
Account Information
If you create an account, we may collect:
- Username/login information
- Saved addresses
- Preferences and settings
Device & Usage Information
We may automatically collect:
- IP address
- Browser/device information
- Website activity
- Pages viewed
- Shopping behavior
- Interactions with our website
This helps us improve site performance, security, and shopping experience.
Messages & Customer Support
If you contact us, we may keep records of:
- Emails
- Customer support requests
- Messages or chats
We collect information:
- Directly from you
- Automatically through cookies and analytics tools
- From trusted third-party service providers
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Provide customer support
- Manage customer accounts
- Improve our products and website experience
- Personalize your shopping experience
- Detect fraud or suspicious activity
- Send marketing emails or promotions if you opt in
- Comply with legal obligations
Basically: we use your information to keep the coffee-fueled chaos running smoothly.
4. Cookies
Our website uses cookies (sadly not the edible kind 🍪).
Cookies help us:
- Keep items in your cart
- Remember preferences
- Understand website traffic
- Improve performance
- Personalize your experience
You can disable cookies through your browser settings, though some parts of the site may not work properly if you do.
5. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties who help us operate our business, including:
Shopify
Hosts our store, processes payments, and helps prevent fraud.
Shipping & Fulfillment Providers
So your caffeine-fueled apparel actually arrives at your doorstep.
Marketing & Analytics Providers
To help us understand website performance and send marketing communications you’ve opted into.
Legal Requirements
We may disclose information if required by law or necessary to protect our rights, customers, or business.
6. Your Rights & Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request corrections
- Request deletion of your information
- Withdraw consent for marketing communications
- Opt out of targeted advertising or marketing
You can unsubscribe from marketing emails anytime using the unsubscribe link in our emails.
Please note that we may still send transactional emails related to:
- Orders
- Shipping
- Customer support
- Account activity
To make a privacy-related request, contact us at:
We may need to verify your identity before processing certain requests.
7. Data Security & Retention
We use reasonable security measures and trusted providers like Shopify to help protect your personal information.
That said, no online system is ever 100% secure, so we cannot guarantee absolute security.
We keep your information only as long as necessary to:
- Process orders
- Provide customer support
- Meet legal obligations
- Operate our business
8. Children's Privacy
Our website and products are not intended for children under 16.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we’ll promptly remove it.
9. International Transfers
Because some of our service providers operate internationally, your information may be processed outside your country, including in the United States or Canada.
When information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.
10. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third-party sites, so we encourage you to review their policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.
If we make updates, we’ll revise the “Last Updated” date at the top of this page.
12. Contact Us
Questions about this Privacy Policy?
Contact us anytime:
Caffeine & Sass
Email: support@caffeineandsass.com
Address:
1414 Cardinal Dr
Bourbonnais, IL 60914
United States